Welcome to Loom & Leaf. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Loom & Leaf's relationship with you in relation to this website and our textile services.
1. Definitions
Throughout these terms, 'Loom & Leaf', 'us', or 'we' refers to the owner of the website whose registered office is at Harper Road, London, SE1 6RP. The term 'you' refers to the user or viewer of our website or the purchaser of our artisanal textile products.
2. Website Use
The content of the pages of this website is for your general information and use only. It is subject to change without notice. Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable.
3. Products & Orders
Each product is sold subject to its product description. We take all reasonable care to ensure that all details, descriptions, and prices appearing on the website are correct. A contract is formed between Loom & Leaf and you only once we have dispatched the goods to you.
4. Pricing, Payment & Taxes
All prices are quoted in GBP and include VAT where applicable. We reserve the right to change prices without notice. Payment is required in full at the time of ordering via our secure payment gateway.
5. Delivery
We currently deliver across the United Kingdom. Delivery timescales are estimates and while we strive for prompt dispatch, artisan-crafted items may require longer lead times. Delivery and returns are subject to the specific rates calculated at checkout based on London-standard logistics.
6. Returns, Refunds & Cancellations
We offer a 30-day return policy for most items. Items must be returned in their original, unused condition. Please note that made-to-measure curtains and bespoke upholstery are exempt from the standard return policy unless faulty.
7. Intellectual Property
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, and textile patterns. Reproduction is prohibited other than in accordance with the copyright notice.
Questions About Our Terms?
We believe in transparency. If any part of these terms is unclear, our London team is here to help.
Contact Our Team8. Limitation of Liability
Loom & Leaf shall not be liable for any indirect or consequential loss or damage arising out of the use of the website or the purchase of goods, except as required by law.
9. Governing Law
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.
10. Contact Information
Email: [email protected]
Address: Loom & Leaf, Harper Road, London, SE1 6RP
Phone: +44 7521 455940